Return Refund and Exchange Policy
Eligibility
Returns are accepted only for defective or damaged items.
Return Window
All Damage Claims must be raised within 24 hours of delivery.
Non-Returnable / Non-Exchangeable Items
Due to hygiene and safety reasons, all feeding, nursing, personal care and hygiene products are non-returnable and non-exchangeable once used or opened. Clothing items are also not exchangeable or refundable if the tags are removed or the items have been used.
Return Shipping
Customers are to bear return shipping costs unless the issue is due to an error by Zubaidas.com
Customers are encouraged to visit their nearest Zubaidas Graco Babyshop for facilitation:
https://zubaidas.com/pages/zubaidas-graco-babyshop-store-locations
Refund Method
Refunds are issued via:
-
Original payment method (wherever possible), or
-
Bank transfer
Processing Time
Refunds are processed within 2–3 business days after approval.
Authenticity and After Sales Service Policy
No Medical or Professional Advice Disclaimer
Product Use and Customer Responsibility
Indemnification and Limitation of Liability